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toygun
Ziyaretçi
6 Nisan 2007       Mesaj #12
toygun - avatarı
Ziyaretçi
arkadaşlar msnm hacklenmişti ve bu Costumer ID e gerekli bilgileri yolladım isim soy isim hacklenen tarih gizli soru vs ve bana böle bi mail geldi ne yapmam gerekiyor acaba yarım edin lütfen.. Konuyu yanlıs yere açtıysam özür dilerim..

Hello Mehmet,





Thank you for writing back to Windows Live technical Support. I am William and I understand that you are having an issue to your hacklenenmail@hotmail.com account and you mentioned that your e-mail address account was hacked. I know how important this issue to you. Let me help you and give you the necessary assistance.





We have successfully verified the data that you provided. We have sent a password reset e-mail message to the e-mail address that you asked us to respond to xxxxxx@hotmail.com .





Before you try to reset your password, we suggest that you clear your browser's cache and delete cookies. The Temporary Internet Files folder stores information that your computer exchanges with the Web sites that you visit. These files make communication between the computer and the Web sites easier. As time passes, these files become cluttered and can adversely affect communication. The clutter will have to be regularly cleaned to guarantee seamless communication. To do this please follow the steps below: For Internet Explorer 6.0:





1. Click "Tools", and then click "Internet Options."


2. Click the "General" tab


3. Click "Delete Cookies," and click "OK."


4. Click "Delete Files," and click "OK."


5. Click "Clear History," and click "Yes."


6. Click "OK."





To reset your password, follow these steps:


1. Open the e-mail message that has the subject "Reset your Window Live ID password."


Note: This e-mail message should be in the Inbox. If you do not see this message in the Inbox, check your junk mail. E-mail services offer filters that may direct e-mail messages from some domains to a Junk Mail folder. For information about filters, please contact your e-mail service provider.





Note: The password link has these features:


- It can be used for three (3) times only.


- It will expire within three (3) days after it is released.





2. Highlight the complete link that starts with http:// and may include more than one line, and then click "Copy" on the "Edit" menu.


3. Open a word processor program, such as Microsoft Word, and then click "Paste" on the "Edit" menu.


4. Sign out from all Windows Live ID accounts, and then close all Internet browser windows.


5. Open a new browser window, and then click the box where you typically see the Web page address.


6. Copy the link again from the word processor and paste it into this box.


7. Press ENTER. You will be directed to a page where you have to confirm your e-mail address.


8. Copy this Windows Live ID, hacklenenmail@hotmail.com , exactly as it is typed, and then paste it in the e-mail address field.


9. Click "Continue."


10. In the "New Password" text box, enter your preferred password.





Note: Suggestions for creating a password:


- Make the password with at least six and not more than 16 characters


- Make the password different from the answer to your secret question


- Make the password different from any one of your former passwords





To make your account more secure, we suggest that you use a password that will be rated "Medium" or "Strong" in our Password Strength meter.





11. Re-enter your preferred password for confirmation.


12. Click "Continue."


13. Click "Done."





After you reset your password, we suggest that you change your secret question and answer. To do this, follows these steps:





1. Visit the Windows Live Account page at https://account.live.com .


2. Sign in using your Windows Live ID sign in name and password.


3. Next to "Question," click "Change."


4. Type your password in the "Password" box.


5. Select your new "Question" from the drop down list.


6. Enter your "Secret Answer."





If you have not already done this, we recommend that you add an alternate e-mail address to your MSN Hotmail profile. This lets you have another option to reset your password by using the "Password Reset by E-mail" feature to perform a password reset on your MSN Hotmail account.





To add an alternate e-mail address, follow these steps:





1. Visit the Windows Live Account page at https://account.live.com.


2. Sign in using your Windows Live ID sign in name and password.


3. Next to "Alternate e-mail address," click "Add or Change."


4. Type your password in the "Password" box.


5. Type your alternative e-mail address in the "Type alternate e-mail address" box.


6. Retype your alternative e-mail address in the "Retype alternate e-mail address:" box.


7. Click "Save" button.





The alternate e-mail address that you provide should not be the same as the e-mail address for your current Hotmail address. Therefore, you can receive our e-mail that contains the instructions to reset your password. Please use any other e-mail address as an alternate, such as your work e-mail address or your e-mail address through another service.





You are valuable at MSN and we look forward to providing you with consistent and effective service. If you have any inquiries, please do not hesitate to write back. Or, you may opt to use our online help located at the following MSN Web site:


http://help.msn.com/help.aspx?market=en-us&project=passportv31





Sincerely,





William


Windows Live ID Network Technical Support