ben forumda yazan arkadaşlara ilk önce çok teşekkür ediyorum. burada yazılanların aynısını uyguladım. fakat bana gelen cevap şu. şimdi ne yapmam gerekiyor? lütfen yardım edin.
Hello ebru,
Thank you for writing back to Windows Live Technical Support. I understand that you need assistance in retrieving the password for your **********
@hotmail.com account.
I know how important this is for you and I am pleased to inform you that I have successfully verified the data that you provided. I have now sent a Password Reset e-mail message to the e-mail address that you asked us to respond to, ***********
@hotmail.com.
Before you try to reset your password, we suggest that you clear your browser's cache and delete cookies. For information about clearing the cache, visit the following Microsoft Web site:
http://support.microsoft.com***************/en-us
To reset your password, open the e-mail message that has the subject "Reset your Windows Live ID password." Follow the instructions on that e-mail to reset your password.
Notes:
a. This e-mail message should be in the Inbox. If you do not see this message in the Inbox, check your junk mail. E-mail services offer filters that may direct e-mail messages from some domains to a Junk Mail folder. For information about filters, please contact your e-mail service provider.
b. The password link has these features:
- It can be used for three (3) times only.
- It will expire within three (3) days after it is released.
c. Suggestions for creating a password:
- Make the password with at least six and not more than 16 characters
- Make the password different from the answer to your secret question
- Make the password different from any one of your former passwords
- Choose a password that will be rated "Medium" or "Strong" in our Password Strength meter. To do this, please visit:
https://help.live.com/Help.aspx?market=enUS&***********************************************_CONC_StrongPassword.htm
After you reset your password, we suggest that you change your account information, so that in the event that you encounter password issues again, you may utilize our online options to reset it. We encourage you to change your alternate e-mail address and secret question and answer as well. To do this, please visit:
https://account.live.com/summarypage.aspx
Irem, we appreciate your continued support as we strive to provide you with the highest quality service available. Thank you for using Windows Live ID.
Sincerely,
Christian
Windows Live Technical Support
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